Last updated on March 21st, 2023
We at Multiply (“the Company/Multiply/We/Us”) are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.
1. Information we collect
1.1 Information You provide us
At the time of registration, we ask for the following personal information.
Name, Mobile Number, Email, PAN
Pursuant to the services consumed by You time to time, we may seek additional information including full name, email, address, payment or banking information, and any other governmental identification numbers or documents. You may choose to provide such information if you choose to use these services provided by the website/app.
1.2 Information created when You use our Website/App
On the Android app, Multiply requires access to additional information such as SMS. Prior to accessing any such information, explicit consent shall be sought from the User. Please note that we only read transactional or promotional SMS and do not open, access or read any personal SMS.
In case of both Android and iOS apps, we require access to users' emails also.
The Company’s access to the SMS and email account(s) is authorized through the email provider’s access mechanism. If you permit the Company’s app to track your credit Instruments’ accounts, the app will securely store account details for each of your credit Instruments’ accounts, including your sign-in user name and authorisation tokens for tracked accounts.
We also maintain some records of Users who contact us for support, for the purpose of responding to such queries and other related activities. However, we do not provide this information to any third party without your permission or utilize the same for any purposes not set out hereunder.
1.3 Information We Collect from Third Parties
We may receive additional information about you, such as information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. We may receive information about you and your activities through partnerships, or about your experiences and interactions from our partner ad networks.
2. How We Use the Information we collect
All the information collected through different channels, allows us to collect statistics about our website/app usage and effectiveness, personalize your experience whilst you are on our website/app, as well as customize our interactions with you and also assist in business development to enhance and expand the scope of the Web Services. The following paragraphs describe in more detail how we use your personal information.
2.1 Providing, understanding & improving Web/App Services
All personal information provided by you in our website/app which has been duly received and accepted by us will be used solely for the purpose of processing a transaction on the website/app. To enable such process, we may share information with authorized third parties, for instance, our business partners, financial teams/institutions, or postal/government authorities involved in fulfilment of said transactions, if any. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
We may use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyze usage and activity trends.
We process this personal information for these purposes given our legitimate interest in improving the Web Services.
2.3 Safety, security and resolution of issues
We blend security at multiple steps within our products with state-of-the-art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us to defend our systems ranging from low hanging issue up to sophisticated attacks.
2.4 Sharing & Disclosure of data with Third Parties
You agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, you further authorise Company to share/disclose the information to any third party service provider or any affiliates, group companies, their authorised agents or third party service providers.
Subject to your express permission to use the information as described herein, the information we have about you, may be used by us for marketing purposes. This consent is purely voluntary, and you may at any time choose not to receive marketing materials from us, by indicating so when we call you, or by contacting us directly. Further, if you want to remove your contact information from all our lists, please send an email request to firstname.lastname@example.org
Multiply does not deliver third party online advertisements on the website/app but we may advertise our activities and organizational goals on other websites/apps. We may collaborate with other website/app operators as well as network advertisers to do so. We request you to read and understand such concerned third party privacy policies to understand their practices relating to advertising, including what type of information they may collect about your internet usage. Multiply does not provide any information relating to your usage to such website/app operators or network advertisers.
During your use of the web/app services, you may come across links to third party websites/apps that are not affiliated with Multiply. Multiply is not responsible for the privacy practices or the content of those other websites/apps, or for any acts/ omissions by such third parties in the course of your transaction with them.
3. Account Deletion
In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute or unresolved claims pending on your card/account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. Please note that we may retain certain information if necessary, for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security OR to fulfil our legal obligations and compliance.
Users also have the option to request for an account deactivation instead. This will temporarily block user access to Multiply until they send a re-activation request on email@example.com and successfully re-activate their account.
7. Privacy Questions and Access
Before Multiply is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.